How Well Did We Do? February 4, 2020 Phil How Did We Do? As a small business owner, I rely on honest feedback from my clients to help grow my business. I would appreciate you taking a moment to complete the following short survey. 10 questions - less than 1 minute to help shape the future of a company: 1. Your Name 2. Your email address 3. Which of the following services have you purchased from Hampton Roads Accounting? (Please select all that apply.) Individual or Small Business Tax Preparation Tax Resolution Business Records Cleanup Bookkeeping Payroll Background Screening Small Business Seminar or Class Other (please specify) 4. Which of the following services will you need in the next 12 months? (Please select all that apply.) Individual or Small Business Tax Preparation (including next year's tax preparation) Prior Tax Year Filing (any year) Tax Resolution (problems with the IRS or State Tax Authority) Business Records Cleanup / Reconstruction Bookkeeping Payroll Background Screening (Employee or Tenant Background Checks) Small Business Seminar or Class Something Else? (please specify) 5. How would you rate the value for money of our services? Excellent Above average Average Below average Poor 6. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable 7. How likely are you to purchase any of our services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely 8. If you spoke with one of our office staff on the phone, how was the experience? Excellent Above Average Average Below Average Poor 9. How likely are you to refer Hampton Roads Accounting to your friends? Extremely likely Very likely Somewhat likely Not so likely Not at all likely 10. Do you have any other comments, questions, or recommendations for improvement? Time is Up!